Western Jewelry Shipping Policy

Every Western Jewelry order is packed and sent with care. We know how much it matters that a piece arrives on time and in perfect condition, so we keep our processing, dispatch and delivery steps as tight as possible — and shipping is free on all eligible orders.

Processing & dispatch

Processing time. Orders are handled in the order they come in and leave our facility within 1–3 business days (weekends and public holidays excluded). That window covers sourcing, a quality check and protective packaging.

Delivery time. Expect your parcel 5–10 business days after ordering. During busy periods — holidays, launches, sales — this can stretch to 15 business days.

Remote US addresses. Deliveries to remote areas in the United States may need roughly 2 extra business days.

Ordering for a specific date or occasion? Place your order well ahead of time so a delay doesn't catch you out.

Tracking your parcel

Tracking number. You'll receive one by email as soon as your order ships. It usually takes 48–72 hours before the carrier's system starts showing scans and updates.

Weekends. We don't ship on Saturdays or Sundays, so weekend orders may show tracking activity a little later than usual.

Need help? If no tracking details reach you within a few days of ordering, email info@western-jewelry.com and we'll sort it out right away.

Address accuracy & responsibility

• Please double-check that your shipping details are complete and correct before completing checkout.
• We can't deliver to PO boxes in every region, so enter a full street address wherever possible.
• Western Jewelry isn't liable for parcels that fail to arrive because the address supplied was wrong, incomplete or missing information.
• If a parcel comes back to us due to an incorrect address, a reshipping fee of $9.99 applies. Where a refund is requested after non-delivery for this reason, $9.99 will be deducted from the refunded amount.

Once a parcel has left our facility, we can no longer change the address or order details. Contact the carrier directly with your tracking number for any changes at that stage.

Lost, stolen or missing parcels

Delivery scans. When the carrier marks an order as delivered, we consider it fulfilled. Before contacting us, it's worth checking with household members, neighbours, building reception or your local post office — parcels turn up there more often than you'd think.

Claims. If you believe your parcel was lost or taken, your local postal service or carrier is the first place to file a claim.

Carrier contact (USPS example):

• Customer service: +1 (800) 275-8777
• Tracking: the official USPS website

Still stuck? Email info@western-jewelry.com within 7 days of the delivery confirmation date and we'll walk you through the next steps.

Disputes & chargebacks

To keep things fair for everyone and to guard against fraudulent claims, we provide the following evidence when a dispute is filed:

• Order confirmation, including billing and shipping addresses
• Payment verification and transaction records
• Shipping and tracking information
• The carrier's proof of delivery

Chargebacks raised on orders with confirmed delivery may not be eligible for a refund. If something's wrong with your order, please talk to us first — it's almost always faster than a dispute.

Our commitment

We want your experience with Western Jewelry to be a good one from checkout to unboxing. If anything goes wrong with your delivery, get in touch and we'll work with you until it's resolved.

✉ info@western-jewelry.com